Frequently Asked Questions
Is all of your fabric 100% cotton? Yes, we only buy 100% cotton for our store... and sometimes flannel on accident.
What is the width of your fabric? All of our fabric is 42-45" wide. We also offer 108" backings which are listed in a separate specialty department.
Where are you located? We are an online only store with no store front, but we operate out of Houston, Tx.
How long will it take for my order to be processed? Orders are processed within 1-3 days. Orders placed Friday afternoon or later will processed and shipped by Monday.
How is my order shipped? We ship orders via USPS. You will receive a Stamps.com email with your tracking information. We currently service all 50 states. We no longer ship outside of the United States.
US/Guam/Puerto Rico/US Virgin Islands Shipping Rates: Effective February 2023 $6 shipping for orders up to 9 yards $8 shipping for orders 9+ yards Free USPS shipping on orders $200+ - Larger orders may be shipped via UPS If your order is returned to us as undeliverable and you would like it to be mailed out again, you will be charged the full cost of shipping.
My order is incorrect or missing an item. What should I do? You have 7 days from the date your package is delivered to contact us about incorrect or missing items. Please email us at [email protected] with all questions and concerns and we will respond within 24-48 hours.
Please make sure you unfold all fabrics in your package. We fold them into each other.
What is your return policy? We do not allow returns, however, if an item arrives damaged or the description is incorrect on our website, please email [email protected] within 7 days of receiving your package to discuss your options.
All gift certificate sales are final. We do not issue refunds on unused gift certificates.
Do you ever offer sales or specials on your fabric? Yes, signing up for our newsletter is the best way to stay up to date on all of our sales and promotions. Newsletters are typically sent out every other week- sign up here.
Still need help? You can contact us here
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